Improving IT Asset Lifecycle for a Telecom Giant

Managing IT assets efficiently is critical for telecom providers to maintain service reliability, reduce operational costs, and improve customer experience. A leading telecom company struggled with manual service desk operations, high maintenance costs, and slow resolution times, leading to inefficiencies. By implementing IBM Maximo’s IT asset management solution, the company reduced costs by 25% and improved resolution times by 35%.

Challenges

• Inefficient IT asset tracking, leading to high operational costs.

• Manual service desk processes, causing slow issue resolution.

• Compliance and security risks due to outdated asset lifecycle management.

• Limited visibility into asset health, impacting decision-making.

Solution: Implementing IBM Maximo for IT Asset Management

The telecom provider integrated IBM Maximo to streamline IT asset tracking, automate service desk operations, and enhance resource management. Key features utilized:

• Automated IT Asset Tracking: Provided real-time visibility into asset inventory and lifecycle.

• AI-Powered Service Desk: Automated ticket resolution and predictive maintenance insights.

• Compliance & Security Monitoring: Ensured regulatory adherence with proactive risk mitigation.

• Lifecycle Cost Optimization: Improved decision-making on asset upgrades and retirements.

Results & Benefits

• 25% reduction in IT asset management costs through automation and improved tracking.

• 35% faster issue resolution, reducing downtime and enhancing service efficiency.

• Improved asset security and compliance, minimizing operational risks.

• Optimized asset utilization, extending lifecycle and reducing waste

Industry Statistics Supporting the Need for IT Asset Management

• Companies waste up to 30% of IT budgets on underutilized or unmanaged assets. (Source: Gartner)

• Automating IT asset management can reduce operational costs by up to 40%. (Source: IDC)

Conclusion

By leveraging IBM Maximo’s IT asset management solutions, this telecom giant optimized asset utilization, reduced costs, and improved service desk efficiency. Automating IT operations enables telecom providers to enhance reliability, reduce expenses, and deliver superior customer experiences.

Looking to optimize your IT asset lifecycle? Contact CMEx today.