IBM Business Automation Workflow (BAW)
Transform Your Workflows with Smarter Automation
Unlock seamless enterprise workflows, case management and digital processes with IBM BAW.
Overview
Bring together your business process automation, case workflows and content in a single platform. With IBM BAW you can design, orchestrate and monitor workflows that support human decisions, system events and case-centric tasks - driving faster outcomes, greater agility and consistent execution across your organisation.
Key Benefits of Intelligent Workflow Automation
With IBM BAW you gain tools to deliver business value, improve service levels and reduce operational friction
Streamline Processes
Automate routine tasks, approvals and hand-offs so work moves faster and with fewer errors.
Empower Users
Provide task-specific user interfaces, mobile access and user-driven actions that boost productivity.
Increase Visibility & Control
​Get a unified view of workflows, cases and tasks, enabling better monitoring, metrics and optimisation
Accelerate Time-to-Value
Deploy workflows faster with pre-built templates, low-code tools and integration capabilities
Support Case-Centric Work
Handle unpredictable, human-driven work with flexibility and rules-based decision making.
Ensure Compliance & Auditability -
Enforce business rules, capture audit trails and document decisions for governance and risk management.
Practical Applications of Workflow & Case Management
See how organisations are leveraging IBM BAW to modernise operations:
Employee Onboarding & HR Case Management
A global services firm used BAW to automate onboarding, reducing time-to-productivity by 30%.
Customer Service & Complaint Handling
A financial institution adopted BAW’s case-handling features to resolve complaints faster and improve customer satisfaction.
Invoice to Payment Automation
A manufacturing company implemented BAW to orchestrate AP workflows, reducing cycle times and error rates
